quality digest

Suppliers, This Message Is for You

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A five-step model for workforce planning Suppliers, before you read any further, I need you to do some self-introspection by answering yes or no to this question: Are you paying attention? Now let me clarify. Often, I present a topic called “Demand” at ASQ and APICS meetings. At one of those meetings, a member said […]

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The Microeconomics of Human Capital

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Are you doing the same thing over and over again and expecting different results? Albert Einstein calls that insanity. Nearly five years have passed since the economic downturn, with one lasting result: We are operating with fewer workers—and it may be our insanity that caused it. Let’s run the numbers…  Did your company reduce workers […]

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The Value of Subject Matter Experts

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Knowledge is capital to be shared throughout the organization After the economic downturn of 2009, when many workers were phased out, subject matter experts (SMEs)—people who held the most knowledge about companies’ products and processes—found themselves assuming more job duties. Feeling overworked and underappreciated, SMEs have been biding their time waiting for greater employment choices. […]

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Stop Sabotaging Your Company

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Maximize your use of tribal knowledge My phone wasn’t working, so I got in touch with my phone-line provider. Two technicians came to my house expecting to fix my line, but they worked for more than an hour until they admitted they had no idea how to correct the problem. These technicians were maybe 25 […]